About Us
Mason Computer Support IT is dedicated to providing reliable, efficient, and friendly IT support for individuals and businesses. With over 5 years of experience, our certified technicians are ready to solve your technology challenges, big or small. We pride ourselves on fast response times, transparent pricing, and customer satisfaction.
- Certified professionals with expertise in Windows, macOS, and Linux environments
- Serving small businesses, home offices, and individual users
- Flexible service hours, including evenings and weekends
- Commitment to ongoing training and the latest technology trends
Our Services
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PC and Mac Troubleshooting: Diagnosing and resolving software and hardware issues, system slowdowns, and boot problems.
- Blue screen errors, system crashes, and unexpected shutdowns
- Operating system repair and reinstallation
- Peripheral device troubleshooting (printers, scanners, webcams, etc.)
- Performance optimization and system cleanup
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Virus and Malware Removal: Comprehensive scanning, removal, and prevention of viruses, spyware, ransomware, and other threats.
- Deep system scans using industry-leading tools
- Removal of persistent and hidden threats
- Installation and configuration of antivirus and security software
- Education on safe browsing and email practices
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Network Setup and Support: Installation and configuration of wired and wireless networks, troubleshooting connectivity issues, and optimizing network performance.
- Router and switch setup, Wi-Fi range extension
- Network security audits and firewall configuration
- VPN setup for secure remote access
- Guest network configuration and parental controls
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Hardware Upgrades and Repairs: Memory and storage upgrades, component replacements, and repair of desktops, laptops, and peripherals.
- SSD/HDD upgrades and data migration
- RAM upgrades for improved performance
- Screen, keyboard, and battery replacements
- Custom PC builds and component recommendations
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Data Backup and Recovery: Secure backup solutions, data migration, and recovery of lost or deleted files from various devices.
- Automated cloud and local backup setup
- Data transfer between computers and devices
- File recovery from damaged or corrupted drives
- Disaster recovery planning for businesses
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Remote and Onsite Assistance: Flexible support options to resolve issues quickly, either remotely or at your location.
- Secure remote desktop sessions for instant help
- Onsite visits for complex or hardware-related issues
- Flexible scheduling to minimize downtime
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Software Installation and Updates: Installation, configuration, and updating of operating systems and applications.
- Microsoft Office, Adobe, and other productivity suites
- Operating system upgrades and patch management
- Custom software deployment for businesses
- Removal of unwanted or outdated programs
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IT Consultation: Personalized advice on technology upgrades, security, and best practices for your home or business.
- Technology assessments and recommendations
- Security audits and risk assessments
- Cloud migration planning and implementation
- IT budgeting and lifecycle management
Types of Support
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Remote Support: Secure, real-time assistance via the internet to resolve most issues without the need for a visit.
- Encrypted remote sessions for privacy and security
- Quick troubleshooting for software, network, and configuration issues
- Guided walkthroughs for user training and setup
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Onsite Support: A technician visits your home or office for hands-on troubleshooting, repairs, and installations.
- Hardware repairs, upgrades, and installations
- Network cabling and device setup
- Physical security assessments
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Phone Support: Get immediate help and guidance from our experts over the phone.
- Step-by-step troubleshooting for urgent issues
- Advice on best practices and quick fixes
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Email Support: Send us your questions or issues and receive detailed, step-by-step solutions.
- Comprehensive written instructions and follow-up
- Attachment support for screenshots and logs
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Chat Support: Instant messaging with our support team for quick answers and troubleshooting.
- Live chat available during business hours
- Share files and screenshots for faster diagnosis
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Emergency Support: Priority response for urgent issues, available 24/7 for critical situations.
- Guaranteed response within 30 minutes
- Support for server outages, data loss, and security breaches
Contact Us
Have a question or need support? Reach out to us:
- Email: [email protected]
- Phone: 01256 436445
- Address: 124a Centaur House Ancells Business Park Ancells Road, Fleet Hampshire GU51 2UJ
- Business Hours: Monday - Friday, 8:00 AM - 8:00 PM; Emergency support available 24/7
- Submit a Support Ticket: https://masongroup.freshdesk.com/support/home
Frequently Asked Questions
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What areas do you serve?
We provide remote support nationwide and onsite support in the local area. Please contact us to confirm onsite availability in your region. -
How quickly can you respond?
Most remote support requests are handled within 1 hour. Onsite visits can usually be scheduled the same or next business day. Emergency support is available 24/7. -
Is my data safe with you?
Yes, we follow strict privacy and security protocols to protect your data at all times. All remote sessions are encrypted, and we never share your information. -
Do you offer support contracts?
Yes, we offer flexible support plans for businesses and individuals, including monthly and annual options with priority response and discounted rates. -
Can you help with cloud services?
Absolutely! We assist with cloud storage setup, migration, and troubleshooting for services like Microsoft 365, Google Workspace, Dropbox, and more. -
Do you provide training?
Yes, we offer one-on-one and group training sessions on a variety of topics, including cybersecurity, software usage, and device management. -
What payment methods do you accept?
We accept credit/debit cards, PayPal, and bank transfers. Invoicing is available for business clients.