Mason Computer Support IT

Your trusted partner for all IT solutions

About Us

Mason Computer Support IT is dedicated to providing reliable, efficient, and friendly IT support for individuals and businesses. With over 5 years of experience, our certified technicians are ready to solve your technology challenges, big or small. We pride ourselves on fast response times, transparent pricing, and customer satisfaction.

Our Services

Types of Support

  • Remote Support: Secure, real-time assistance via the internet to resolve most issues without the need for a visit.
    • Encrypted remote sessions for privacy and security
    • Quick troubleshooting for software, network, and configuration issues
    • Guided walkthroughs for user training and setup
  • Onsite Support: A technician visits your home or office for hands-on troubleshooting, repairs, and installations.
    • Hardware repairs, upgrades, and installations
    • Network cabling and device setup
    • Physical security assessments
  • Phone Support: Get immediate help and guidance from our experts over the phone.
    • Step-by-step troubleshooting for urgent issues
    • Advice on best practices and quick fixes
  • Email Support: Send us your questions or issues and receive detailed, step-by-step solutions.
    • Comprehensive written instructions and follow-up
    • Attachment support for screenshots and logs
  • Chat Support: Instant messaging with our support team for quick answers and troubleshooting.
    • Live chat available during business hours
    • Share files and screenshots for faster diagnosis
  • Emergency Support: Priority response for urgent issues, available 24/7 for critical situations.
    • Guaranteed response within 30 minutes
    • Support for server outages, data loss, and security breaches

Contact Us

Have a question or need support? Reach out to us:

Frequently Asked Questions

Our History

Mason Computer Support IT was founded in 2019 by Mason Owen, a passionate IT professional with a vision to deliver honest, reliable, and accessible technology support to the local community. The company began in Mason’s home office, where he offered help to friends, family, and neighbors who struggled with computer issues. Word of mouth quickly spread as Mason’s approachable style and technical know-how solved problems that others couldn’t.

Early on, Mason focused on building trust—making house calls, explaining solutions in plain language, and never recommending unnecessary repairs. This personal approach set the foundation for the company’s values and attracted a loyal customer base.

Our journey reflects a dedication to continuous improvement and a genuine desire to help people get the most from their technology. Over the years, we have seen firsthand how reliable IT support can change lives—helping seniors connect with loved ones, enabling small businesses to thrive online, and empowering individuals who once felt left behind by technology. By removing barriers and building confidence, we have made technology accessible and manageable for everyone we serve.

We look forward to supporting you for years to come.

GDPR Compliance

At Mason Computer Support IT, we take your privacy seriously and are fully committed to complying with the General Data Protection Regulation (GDPR). We ensure that all personal data is collected, processed, and stored securely and transparently.

Customer Feedback

We value the feedback from our clients and strive to provide the best possible service. Here’s what some of our customers have to say:

Want to share your experience? Send us your feedback!

Pricing

We offer transparent, competitive pricing with no hidden fees. Below are our standard rates. For business contracts or custom solutions, please contact us for a tailored quote.

Service Price Details
Remote Support £30/hour Minimum 30 minutes (£15). Most issues resolved remotely.
Onsite Support £50/hour Minimum 1 hour. Includes travel within 10 miles of Fleet.
Emergency Support £80/hour 24/7 priority response. Minimum 1 hour.
PC/Mac Health Check £40 flat Full diagnostic, performance tune-up, and security check.
Virus/Malware Removal £45 flat Includes security software installation and advice.
Data Recovery from £60 Price depends on complexity and device type.
Business Support Contracts from £60/month Priority response, regular maintenance, and discounted rates.

Note: Hardware parts, software licenses, and extended travel may incur additional charges. All prices include VAT.

Custom Contract Options & Add-ons

We understand that every client has unique needs. Our custom support contracts allow you to tailor services and add-ons to fit your business or personal requirements. Choose from the options below or contact us for a bespoke package.

Contract Options

Add-ons

Interested in a custom contract? Contact us to discuss your needs and receive a tailored quote.

Why Choose Mason Computer Support IT?

Choose Mason Computer Support IT for reliable, honest, and expert technology solutions—every time.