Mason Computer Support
Effective Date:01/01/2026
Last Updated: 16/02/2026
Mason Computer Support (“Masoncs”, “we”, “us”, “our”) provides IT support, computer repair, remote assistance, and related technical services.
Data Controller:
Mason Computer Support
Website: https://masoncs.uk
Email: support@masoncs.uk
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect and process the following categories of personal data:
Full name
Address
Email address
Telephone number
Device information
Operating system
Browser type
System diagnostics (when providing support)
Support tickets
Call recordings
Remote session logs
Device repair notes
Billing address
Transaction details
(Note: We do not store full card details if payments are processed via third-party payment providers.)
We collect data when you:
Contact us via phone, email, or website forms
Book a repair or IT support service
Use remote support software
Make a payment
Visit our website (via cookies and analytics tools)
We process your data under the following lawful bases:
Contractual necessity – to provide IT support or repair services
Legitimate interest – to improve services, prevent fraud, maintain security
Legal obligation – accounting, tax compliance
Consent – marketing communications (where applicable)
We use your data to:
Provide IT support and repair services
Respond to enquiries
Process payments
Maintain service records
Improve our services
Comply with legal obligations
Send service updates or (if consented) marketing communications
We may record telephone calls for:
Training and quality assurance
Security purposes
Resolving disputes
Supporting customer queries
Call recordings are processed under legitimate interest and contractual necessity.
Recordings are securely stored and retained for a limited period (typically up to 12 months unless required longer for legal reasons).
When providing remote support:
We may temporarily access files and system data necessary to resolve technical issues.
We do not access personal files unless required and authorised.
Sessions may be logged for service records.
We do not sell personal data.
We may share data with:
Payment processors
IT service providers
Cloud hosting providers
Legal or regulatory authorities (where required)
All third parties are required to process data securely and in compliance with GDPR.
If any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
Standard Contractual Clauses (SCCs)
We retain personal data only as long as necessary:
Customer service records: up to 6 years (for tax/legal compliance)
Call recordings: up to 6 months
Marketing data: we don't hold marketing data
Technical logs: as required for service provision
After retention periods expire, data is securely deleted.
Under UK GDPR, you have the right to:
Access your personal data
Request correction
Request erasure (“Right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent (where processing is based on consent)
To exercise your rights, contact: support@masoncs.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
We implement appropriate technical and organisational measures including:
Encrypted communications
Secure cloud storage
Access controls
Antivirus and firewall protection
Staff confidentiality agreements
Our website may use cookies for:
Website functionality
Analytics
Performance monitoring
You can control cookies through your browser settings.
(You may wish to add a separate Cookie Policy page.)
Our services are not directed at children under 18.
We do not knowingly collect data from children without parental consent.
We may update this Privacy Policy from time to time.
The latest version will always be available at https://masoncs.uk